Terms of service
DERMIQO — Terms of Service
Last updated: March 2026
Overview
Welcome to DERMIQO! The terms "we", "us" and "our" refer to DERMIQO, operated by MB GROUP j.d.o.o. DERMIQO operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the "Services"). DERMIQO is powered by Shopify, which enables us to provide the Services to you.
The below terms and conditions, together with any policies referenced herein (these "Terms of Service" or "Terms") describe your rights and responsibilities when you use the Services.
Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.
By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.
Section 1 — Access and Account
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your country of residence, or that you have obtained parental or guardian consent to use the Services.
To use the Services, including accessing or browsing our online store or purchasing products, you may be asked to provide certain information such as your email address, billing, payment, and shipping information. You represent and warrant that all information you provide is correct, current, and complete, and that you have all rights necessary to provide it.
You are solely responsible for maintaining the security of your account credentials and for all activity on your account. You may not transfer, sell, assign, or license your account to any other person.
Section 2 — Our Products
We have made every effort to accurately represent our products in our online store. However, colours or product appearance may differ from how they appear on your screen due to your device type, settings, and configuration.
We do not warrant that the appearance or quality of any products purchased will meet your expectations or be identical to how they are depicted in our store.
All product descriptions are subject to change at any time at our sole discretion. We reserve the right to discontinue any product at any time and may limit quantities available to any person, region, or jurisdiction.
Section 3 — Orders
When you place an order, you are making an offer to purchase. DERMIQO reserves the right to accept or decline your order for any reason. Your order is not accepted until DERMIQO confirms acceptance and processes your payment.
Please review your order carefully before submitting, as DERMIQO may be unable to accommodate cancellation requests after an order is accepted. If we decline, modify, or cancel an order, we will attempt to notify you via the contact details provided at checkout.
Your purchases are subject to return or exchange solely in accordance with our Refund Policy.
You represent and warrant that your purchases are for your own personal or household use and not for commercial resale or export.
Section 4 — Prices and Billing
Prices are subject to change without notice. The price charged will be the price in effect at the time the order is placed, as confirmed in your order confirmation email. Unless otherwise stated, prices do not include shipping or handling charges.
You agree to provide current, complete, and accurate payment information for all purchases. You agree to promptly update your account information so that we can complete your transactions and contact you as needed.
You represent and warrant that (i) the payment information you provide is true, correct, and complete, (ii) you are authorised to use the payment method, (iii) charges incurred will be honoured by your payment provider, and (iv) you will pay all charges at posted prices, including applicable shipping costs.
Section 5 — Shipping and Delivery
All delivery times are estimates only and are not guaranteed. We are not liable for delays caused by shipping carriers, customs processing, or events outside our control. Once we transfer products to the carrier, risk of loss passes to you.
Notwithstanding the above, nothing in these Terms limits or excludes any statutory rights you may have as a consumer under applicable EU or Croatian law, including rights in relation to non-delivery or late delivery.
Section 6 — Intellectual Property
Our Services, including all trademarks, text, images, graphics, product content, video, and audio, are owned by DERMIQO or its licensors and are protected by applicable intellectual property laws.
These Terms permit you to use the Services for your personal, non-commercial use only. You may not reproduce, distribute, modify, publicly display, republish, download, store, or transmit any material from the Services without our prior written consent.
DERMIQO's names, logos, and product names are trademarks of DERMIQO. You must not use such trademarks without our prior written permission. Shopify's name, logo, and related marks are trademarks of Shopify Inc.
Section 7 — Optional Tools
You may be provided access to tools offered by third parties as part of the Services, which we neither monitor nor control. We provide access to such tools "as is" and "as available" without any warranties or endorsement. We accept no liability arising from your use of optional third-party tools.
Section 8 — Third-Party Links
The Services may contain links to third-party websites. We are not responsible for the content or accuracy of any third-party sites. If you leave our Services to access third-party content, you do so at your own risk. Complaints regarding third-party products or services should be directed to the relevant third party.
Section 9 — Relationship with Shopify
DERMIQO is powered by Shopify, which enables us to provide the Services to you. Any sales and purchases you make are made directly with DERMIQO. By using the Services, you acknowledge that Shopify is not responsible for any aspect of transactions between you and DERMIQO, including any injury, damage, or loss resulting from purchased products. You hereby release Shopify and its affiliates from all claims arising from your transactions with DERMIQO.
Section 10 — Privacy Policy
All personal information we collect is subject to our Privacy Policy. By using the Services, you acknowledge that you have read and understood our Privacy Policy. Because the Services are hosted by Shopify, Shopify also collects and processes certain personal information in connection with your use of the Services — please review Shopify's Privacy Policy for details.
Section 11 — Feedback
If you submit any ideas, suggestions, reviews, or other feedback ("Feedback"), you grant us a perpetual, worldwide, royalty-free licence to use, reproduce, modify, publish, and distribute such Feedback for any purpose, including to operate and improve the Services.
You represent that you own or have all rights to your Feedback, and that it does not violate any third-party rights. We are under no obligation to maintain Feedback in confidence, pay compensation for it, or respond to it.
Section 12 — Errors, Inaccuracies and Omissions
There may occasionally be information on the Services that contains typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, or availability. We reserve the right to correct any such errors and to change or update information at any time without prior notice.
Section 13 — Prohibited Uses
You may access and use the Services for lawful purposes only. You may not use the Services: (a) for any unlawful purpose; (b) to violate any applicable laws or regulations; (c) to infringe our intellectual property rights or those of others; (d) to harass, abuse, or harm any person; (e) to transmit false or misleading information; (f) to send spam or unsolicited promotional material; (g) to impersonate any person or entity; or (h) to engage in any conduct that restricts or inhibits others' use of the Services.
You also agree not to: (a) upload viruses or malicious code; (b) reproduce or exploit any portion of the Services; (c) collect personal information of others; (d) use automated scraping tools or AI agents to access the Services without authorisation; or (e) circumvent any security or access control measures. We reserve the right to suspend or terminate your account at any time for violation of these Terms.
Section 14 — Agents
This section applies if you use or enable any automated software or service ("Agent") to access the Services. No Agent may access the Services unless it: (i) identifies itself as an Agent in all HTTP requests; (ii) does not conceal or mimic human behaviour; (iii) responds truthfully when asked whether interactions are from a human or computer; and (iv) does not circumvent any measures intended to limit Agent access. We may limit or block Agent access at any time.
Section 15 — Termination
We may terminate this agreement or your access to the Services at any time without notice. You will remain liable for all amounts due up to the date of termination. Sections relating to Intellectual Property, Feedback, Disclaimer of Warranties, Limitation of Liability, Indemnification, and Governing Law will survive termination.
Section 16 — Disclaimer of Warranties
EXCEPT AS EXPRESSLY STATED BY DERMIQO, THE SERVICES AND ALL PRODUCTS ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. NOTHING IN THESE TERMS EXCLUDES ANY STATUTORY CONSUMER RIGHTS THAT CANNOT BE EXCLUDED UNDER APPLICABLE EU OR CROATIAN LAW.
Section 17 — Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, DERMIQO SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES ARISING FROM YOUR USE OF THE SERVICES OR ANY PRODUCTS PURCHASED THROUGH THE SERVICES. NOTHING IN THESE TERMS LIMITS LIABILITY FOR DEATH OR PERSONAL INJURY CAUSED BY NEGLIGENCE, FRAUD, OR ANY OTHER LIABILITY THAT CANNOT BE LIMITED UNDER APPLICABLE EU OR CROATIAN LAW.
Section 18 — Indemnification
You agree to indemnify and hold harmless DERMIQO, Shopify, and their respective affiliates, officers, employees, and agents from any claims, damages, or costs (including reasonable legal fees) arising from (1) your breach of these Terms, (2) your violation of any law or third-party rights, or (3) your use of the Services.
Section 19 — Severability
If any provision of these Terms is found to be unlawful or unenforceable, that provision will be enforced to the maximum extent permitted by law, and the remaining provisions will continue in full force and effect.
Section 20 — Waiver; Entire Agreement
Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision. These Terms, together with our Privacy Policy and Refund Policy, constitute the entire agreement between you and DERMIQO regarding your use of the Services.
Section 21 — Assignment
You may not transfer or assign your rights under these Terms without our prior written consent. We may transfer or assign these Terms and our rights and obligations without notice to you.
Section 22 — Governing Law
These Terms of Service shall be governed by and construed in accordance with the laws of the Republic of Croatia. Any disputes arising from these Terms or your use of the Services shall be subject to the exclusive jurisdiction of the competent courts in Zagreb, Croatia.
As a consumer in the European Union, you may also be entitled to submit disputes through the EU Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr.
Section 23 — Changes to Terms of Service
We reserve the right to update these Terms at any time. We will notify you of any material changes in accordance with applicable law. Your continued use of the Services following any changes constitutes your acceptance of the updated Terms. You can review the current version of these Terms at any time on this page.
Section 24 — Contact Information
Questions about these Terms of Service should be sent to:
MB GROUP j.d.o.o. Jarun 86, Zagreb, Croatia matija.brnas10@gmail.com +385 99 383 8382 Registration number: 07463038839